Docs / Launcher and software

Launcher help for players

1 min read

Answers you can give your players when they have trouble with the CraftRank Launcher.

“Windows protected your PC”

The file is new and not code-signed yet. Click More info, then Run anyway. The file can be checked on VirusTotal first; the report and the SHA-256 are on the launcher page.

Slow or stuck download

The bar shows megabytes and speed. A stopped download picks up where it left off, so closing and opening the launcher is safe. Tick Force update next to the version box to download the files of that version again.

The game freezes or closes with an error

Most often Minecraft has too little memory. Give it more with the memory slider in Settings (2 GB or more for OptiFine, Forge and Fabric). The full game log is in the game folder, in logs/launcher-output.log.

Game folder

The launcher keeps its files apart from .minecraft. The folder button at the top of the launcher, or Open game folder in Settings, opens it.

Reporting a bug

Players can report bugs on GitHub or through support. A copy of logs/launcher-output.log helps.