1. 48-hour refund
If you are not happy with a sponsored placement, ask for a refund within 48 hours of buying it and you get your money back in full. The placement ends when the refund is made.
2. After 48 hours
After 48 hours the days already shown are not refunded, because the advertising space has been used. If you ask to stop a placement early, we refund the full days that are left, rounded down.
3. If something goes wrong on our side
If your server could not be shown as sponsored because of a problem with CraftRank (for example a long outage of the site), we extend the placement by the lost time or refund those days, whichever you prefer.
Your server being offline, or being hidden because it broke our Terms of Service, does not count as a problem on our side.
4. EU and UK consumers
A sponsored placement is a digital service that starts as soon as you pay. By buying it you ask us to start straight away, so the 14-day right of withdrawal ends once the placement has been fully provided; for a placement that is still running you can still withdraw and get back the value of the days left. The 48-hour full refund above applies in addition to this.
5. How to ask
Write to the contact details on our website from the email address of your account and include the server name and the payment reference from your receipt (you can also see it on the Promote page). We answer within 3 working days. Refunds are paid by our payment partner back to the original payment method; it can take 5–10 working days to show up.
Please contact us before opening a chargeback with your bank; chargebacks end the placement immediately.